THE NEW NORM

With the end of circuit breaker and the re-opening of gyms and various entertainment facilities, we are taking cautious steps to ensure everyone can return to our gym in a safe and enjoyable manner. This means changes within the gym facilities, and also a whole new booking system. With limited capacity, we are doing our best to allow you to get back to your usual routine with minimal disruption. We are all adapting to this new way of life, which includes making speedy changes in accordance to current situations. We hope this new norm page can help keep you updated with the constant change.

THE NEW NORM

With the end of circuit breaker and the re-opening of gyms and various entertainment facilities, we are taking cautious steps to ensure everyone can return to our gym in a safe and enjoyable manner. This means changes within the gym facilities, and also a whole new booking system. With limited capacity, we are doing our best to allow you to get back to your usual routine with minimal disruption. We are all adapting to this new way of life, which includes making speedy changes in accordance to current situations. We hope this new norm page can help keep you updated with the constant change.

The Booking Process

  • Download our app

    Search "fit bloc" in the app store on your phone.

  • Create an account

    Select "log in", then "create account".

  • Verify your account

    An email will be sent to you to verify your account. Once verified, you should be able to log in and use our app.

  • Purchase an entry pass

    From the left side menu of the app, select "buy" and purchase the series you wish to have. If you are an existing member with active passes, you may skip this step.

  • Book your timeslot

    Select the timeslot you wish to visit the gym. Do note that only 1 slot is allowed per person per day, so do be considerate to your fellow fam!

Download our app
To download our app: iOS | Andriod

Create an account
Select “log in”, then “create account”.

Verify your account
An email will be sent to you to verify your account. Once verified, you should be able to log in and use our app.

Purchase an entry pass
From the left side menu of the app, select “buy” and purchase the series you wish to have. If you are an existing member with active passes, you may skip this step.

Book your timeslot
Select the timeslot you wish to visit the gym. Do note that only 1 slot is allowed per person per day, so do be considerate to your fellow fam!

Frequently Asked Questions

General Enquires

Is the gym open?

Yes! We have reopened since Phase 2 started in late June 2020. However, there has been some new implementations to ensure the safety of all our fam. This includes adjusted operating hours, enhanced disinfection, as well as a timeslot-based booking system that is accessible via the fit · bloc app.

Do you accept first-timers?

Yes, all first-timers will also have to go through the booking process via the fit · bloc app. Download our app and create an account. Once your account has been verified, you will be able to log in, purchase entry passes and make your booking.

Can I still purchase youth entries?

We’ve temporarily paused the sale of youth entries as they need to be verified over the counter. As we are currently on a booking-only system, you could consider using your friend’s multipasses or purchase a single day entry. We appreciate your understanding.

Do I need liquid chalk?

Liquid chalk is only required if you are intending to climb our endurance wall in the studio. As yoga classes take place in the studio, we would need all chalk bags to be placed outside the studio to keep the studio clean and chalk-free. Liquid chalk is available for sale over our counter.

Apart from the studio, other climbing areas like the Box and Cave would not require use of liquid chalk. You are free to use regular powdered chalk contained in a chalk ball.

Are rentals still provided?

Shoe rental is still available and socks are required to be worn as usual. However, rentals of chalk bags, nail clippers, and day lockers are currently put on hold until further notice.

Can I walk-in?

No walk-ins will be accepted until further notice. This is to ensure that everyone present at the gym has a guaranteed slot so as to prevent crowding outside the gym.

Can I bring my child?

Only children aged 5 and above are allowed in the gym. Each child will need to be supervised by an accompanying adult, and 1 adult can only supervise 1 child. All gym patrons, regardless of age, are required to pay for their entry.

*Fit Bloc members as of 7 April 2020 and earlier: The revised child policy will be effective 1 January 2021.

Booking / Waitlist / Cancellation Policy

How do I make a booking?

All bookings are made and managed on the fit · bloc app. If you have used the app before, simply log in and make a booking. If this is your first time accessing the app, you will have to first create an account.

You will need valid passes to make a booking. If you have valid passes, they should be reflected on the app. If you need to purchase passes, you can do so directly via our app.

To download our app: iOS | Andriod

I’m having troubles logging into the app.

Please drop us a message via our Business Whatsapp and we will be happy to assist you.

What is the late cancellation policy?

All cancellations should be done at least 6 hours before your slot begins. We believe that this would give sufficient time for slots to be released to those who are waitlisted. Be considerate and only book when you are certain of your availability.

For early cancellations, passes used to make reservations would be returned.

I’m being asked to join the waitlist when I try to book a timeslot. Does this mean I’ve secured a space?

No, being on the waitlist does not guarantee you a slot. However, should there be a cancellation prior to the slot itself, individuals on the waitlist will get bumped up until they eventually receive a slot. This may or may not happen, depending on how many cancellations there are and your position on the waitlist.

When will I be informed when I have successfully received a slot?

You may receive a slot anytime before the slot itself begins. When you have been bumped into the slot itself, you will receive a notification email. You should reply “Y” or “N” to the email to confirm or decline your slot. If you do not receive any email but have checked via the app that you have been successfully allocated the slot, please drop us a message on Whatsapp to confirm or decline the slot. Rest assured that there will be no late cancellation penalty incurred when you decline a slot.

We seek your cooperation to acknowledge your waitlist confirmation as soon as possible. This will allow others behind you in the waitlist to be bumped up in the event that you would not like to have the slot.

It says class full and there’s no way to join waitlist. What should I do?

This happens when both the slot and the waitlist has reached its capacity. We recommend that you select an alternative timeslot instead. Otherwise, you can check back again to see if there has been any cancellations to allow you to join the waitlist.

When do the timeslots open?

Our slots open 5 days in advance.

I can’t purchase any entries on the website.

Entries and multipasses are available for purchase via our fit bloc app. You can download the app here: iOS | Andriod

Unlimited Pass Members

I haven’t been back since the gym re-opened. But I can’t book a timeslot either.

All unlimited pass holders are on freeze for the duration of the Circuit Breaker and would remain on freeze unless otherwise requested. To book a slot, you would need to unfreeze your subscription via the “Upgrade/Downgrade” option under “My Subscription”. You can do so here.

How do I book a timeslot for my friend using my Bring a Guest pass?

As part of our measures in this new norm, we’re currently putting the Bring-a-Guest privilege for our unlimited pass holders on hold until further notice. This is to better service our members as we have a limited capacity. Thank you for your understanding.

I have credits from April’s subscription. How can I use them when I resume my membership?

If you are resuming your membership from now till 31 July 2020, your credits should be reflected as a coupon when you unfreeze just before you checkout. Do remember to apply the coupon. Subsequently, your credits will automatically be used to offset your subscription until all credits have been used.

If you are still on freeze on 1 August 2020 and have credits from April’s payment, your credits will automatically be used to offset your freeze fee. They will continue to be used to offset your monthly freeze fee until all credits have been used. If you do resume your membership sometime into the month, you will pay the prorated due for the month, and your credits (if any) will be used to offset the next month’s membership fee.

To enquire on the amount of credits you have remaining, please drop us a message via our Business Whatsapp.

I can’t seem to purchase the unlimited pass. Why is that so?

According to the relevant governing body, the maximum number of persons allowed at each facility shall be limited according to its Gross Floor Area based on 10 Sqm per person or 50 persons, whichever is lower.

Due to the limited capacity together with the increasing demand, we have made the decision to pause all new unlimited pass
subscriptions in this unprecedented time.

This is our way to ensure that your experience is not compromised. If you are keen, join the waitlist at fitbloc.com/waitlist and we will contact you if a vacancy opens up.

Multipass Holders

I should have passes remaining but they don’t seem to be reflected on my app. What should I do?

Please drop us a message via our Business Whatsapp and we will be happy to assist you.

How do I share multipasses with my friends?

Please drop us a message via our Business Whatsapp with your friend’s name and contact number. We will link up your accounts for pass sharing. After the linking is successful, you will be informed and your friend will then be required to proceed to book his/her slot via the app.

I have multipasses left but my app says that they have expired. Can I get an extension since it was due to the circuit breaker measures?

All multipasses that were purchased and active as of 7 April 2020 are entitled to a one-time 3-month extension. You can request for the extension physically at the counter or via email to hello@fitbloc.com.

I just bought a new set of 10 entry passes but my friends (who I’ve allowed to use my multipasses), are still getting prompted to make a purchase.

Please get your friend to drop us a message via our Business Whatsapp and we will be happy to assist.

I am part of my school’s climbing club. Will I be able to use the school’s passes?

School trainings have been put on hold for the time being so as to minimise large group gatherings.

Class Members

Do I have to reserve a slot for class and a slot for gym entry if i want to attend classes?

No, all class attendees have been accounted for in the gym’s operating capacity. You would only be required to book your class slot.

If you can utilising a class top-up, a facility pass will be deducted in addition to the class top-up when you arrive at the gym for class.

questions?

For more information about our services, please visit our contact page.

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