FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

For First-timers

  • Download our app

    Search "fit bloc" in the app store on your phone.

  • Create an account

    Select "log in", then "create account".

  • Verify your account

    An email will be sent to you to verify your account. Once verified, you should be able to log in and use our app.

  • Purchase an entry pass

    From the left side menu of the app, select "buy" and purchase the series you wish to have. If you are an existing member with active passes, you may skip this step.

Download our app
To download our app: iOS | Andriod

Create an account
Select “log in”, then “create account”.

Verify your account
An email will be sent to you to verify your account. Once verified, you should be able to log in and use our app.

Purchase an entry pass
From the left side menu of the app, select “buy” and purchase the series you wish to have. If you are an existing member with active passes, you may skip this step.

Book your timeslot
Select the timeslot you wish to visit the gym. Do note that only 1 slot is allowed per person per day, so do be considerate to your fellow fam!

Frequently Asked Questions

General Enquiries

Is there anything I need to take note of when I visit the gym?

Kindly note the following:

  • Masks are required to be worn at all times, even when climbing
  • If it is your first time visiting our gym, do be sure create an account before your visit. You can register for an account here.

Where is your second outlet located?

fit · bloc 2.0 is located at Depot Heights Shopping Centre. Locate us here.

Can my entry passes be used across both outlets?

Yes. Entry passes can be used for both fit · bloc (Kent Ridge) and fit · bloc (Depot Heights). Do note that one entry pass will be valid for one entry per location.

How long can I use the gym facilities for?

There is no limit to the duration of your visit here. A gym entry will grant you full-day access to all our facilities.

Can I walk-in?

Yes! Walk-ins are allowed.

I’m having troubles logging into the app.

Please drop us a message via our Business Whatsapp and we will be happy to assist you.

Do you accept first-timers?

Yes, all first-timers will also have to create an account via the fit · bloc app.

Can I rent equipment?

Yes, shoe rental is available and socks are required to be worn as usual. Harnesses are available for rental as well.

Do I need liquid chalk?

Liquid chalk is only required if you are intending to climb our endurance wall in the studio. As yoga classes take place in the studio, we would need all chalk bags to be placed outside the studio to keep the studio clean and chalk-free. Liquid chalk is available for sale over our counter.

Apart from the studio, other climbing areas like the Box and Cave would not require use of liquid chalk. You are free to use regular powdered chalk contained in a chalk ball.

Can I bring my child?

Only children aged 5 and above are allowed in the gym. Each child will need to be supervised by an accompanying adult, and 1 adult can only supervise 1 child. All gym patrons, regardless of age, are required to pay for their entry.

Do note that for groups of not more than 5 participants, all children who are aged 12 and below must be from the same household.

Unlimited Pass Members

What is included under the unlimited pass subscription?

Our unlimited pass subscription entitles you to unlimited access to all our facilities across both fit · bloc outlets —  rock climbing walls, weights gym, swimming pool, studio, and sauna included.

The unlimited class pass includes unlimited access to all our facilities, as well as unlimited access to our climbing and yoga classes. Do note that bookings will need to be made for classes.

Find out more here!

How do I purchase the unlimited pass?

There is no longer a waitlist – you may sign up directly for the membership at fitbloc.com/product/unlimited-monthly-facilities-pass/.

When will I be charged for my unlimited pass subscription?

The billing cycle for all unlimited pass holders begins on the first day of each month.

How do I freeze/unfreeze my pass?

Kindly drop us a message via our Business Whatsapp and our counter crew will assist you from there.

How long can I freeze my pass for?

There is no limit to the amount of time you wish to freeze your pass for. However, do note that freezing is chargeable at $15/month.

If I need to cancel my membership because I’m not/can’t be vaccinated, how does that work?

Simply drop us a message via our Business Whatsapp and we will assist you from there.

All Other Pass Holders

Will my pass validity be extended due to your closures during Phase 2 Heightened Alert?

Yes, simply Whatsapp us regarding the extension of your pass validity. For passes that were affected by our closure, we will extend the validity of your pass by the period that we were closed as well.

*Updated as of 10 August 2021

I should have passes remaining but they don’t seem to be reflected on my app. What should I do?

Please drop us a message via our Business Whatsapp and we will be happy to assist you.

How do I share multipasses with my friends?

Please drop us a message via our Business Whatsapp with your friend’s name and contact number. We will link up your accounts for pass sharing. After the linking is successful, you will be informed and your friend will then be required to proceed to book his/her slot via the app.

There is no limit to the number of people you can link to your account.

I just bought a new set of 10 entry passes but my friends (who I’ve allowed to use my multipasses), are still getting prompted to make a purchase.

Please get your friend to drop us a message via our Business Whatsapp and we will be happy to assist.

I can’t purchase any entries on the website.

Entries and multipasses are available for purchase via our fit bloc app. You can download the app here: iOS | Andriod

I am part of my school’s climbing club. Will I be able to use the school’s passes?

School trainings have been put on hold for the time being so as to minimise large group gatherings.

Class Members

Do I have to book a slot for class?

Yes, you will still need to make a booking for climbing classes and yoga classes. Bookings can be made via the fit · bloc app.

Do I have to purchase an additional gym entry if I want to continue climbing after the class?

No, you would only be required to book your class slot. Feel free to use the other facilities before/after the class. You would not be required to purchase an additional gym entry.

*Updated as of 28 March 2022

Pool

Do I have to be fully vaccinated to use the pool?

No, you do not have to be fully vaccinated to use our pool or make a pool booking. However, you are strongly encouraged to keep 1m apart from other swimmers.

Do I have to make a booking to use the pool?

No bookings needed to use our pool, but you must check in at level 3 before using the pool.

Head to level 3 & let our counter crew know that you would like to use the pool. Make the payment of $10 over the counter or you can purchase the pool pass on the fit · bloc app beforehand. Afterwards, you can head down to use the pool!

Do I need to pay extra to use both the gym and the pool?

No — your swim entry is already included in your gym entry pass. Simply let the counter staff know before you head down to the pool for your swim.

questions?

For more information about our services, please visit our contact page.

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